QUARTERLY BUSINESS REVIEW

Acme Retail Group × Outpost

Q1 Performance Review and Q2 Partnership Roadmap

Prepared for: Sarah Chen, VP of Operations

Your CSM: Marcus Rivera, Outpost

Executive Summary

3 Wins. 1 Challenge. The Path Forward.

87%

Scheduling Time Reduction

Store managers across all 287 locations now complete weekly schedules in 45 minutes vs. 6 hours.

$2.1M

Overtime Savings

Projected annual savings from automated compliance alerts and optimized shift distribution.

94%

Manager Satisfaction

Up from 61% at launch. "Finally, a system that works how I think."

67%

Mobile App Rollout

Behind target. We have a clear 6-week plan to reach 95%.

Q2 Focus →

Complete mobile rollout, deploy three new features built for your use cases, and explore adding the Time-Off Module for your HR team.

Q1 Performance

The Numbers That Matter

45 min

Weekly scheduling time per manager

Down from 6 hours. Across 287 store managers, that's 1,435 hours returned to your business every week.

87% reduction from baseline

$2.1 M

Projected annual overtime savings

Automated compliance alerts caught 847 potential overtime violations in Q1 alone.

11.7x your annual investment

23 %

Reduction in shift no-shows

Real-time shift swapping and automated reminders are making a measurable difference.

From 8.2% to 6.3% no-show rate

94 %

Manager satisfaction score

Measured via in-app NPS. The highest score in your workforce tech stack.

Up from 61% at launch

The Big Picture

What 1,435 Hours Per Week Actually Means

Before Outpost

6 hours / week

With Outpost

45 min

74,620

hours per year returned to your store managers

That's the equivalent of 36 full-time employees' worth of time — now spent on the floor with customers, coaching teams, and driving sales instead of wrestling with spreadsheets.

Product Adoption

What Your Team Is Using

Smart Scheduling

Core feature • Fully deployed

100%

Compliance Alerts

847 violations prevented in Q1

100%

Shift Swap

2,340 swaps completed in Q1

89%

Mobile App (Employee)

Rollout in progress • Plan on next slide

67%

Analytics Dashboard

Regional managers • Weekly usage

100%

Overall Feature Adoption

91%

adopted

Fully Adopted

In Progress

Mobile App Rollout: 67% Complete

We're behind our 85% Q1 target for employee mobile app adoption. The root cause: onboarding sessions in your Southwest region were delayed due to district manager transitions.

This is on us to fix. Here's the plan.

Employee Mobile Adoption 67% → 95% by end of Q2

6-Week Acceleration Plan

Dedicated onboarding specialist for Southwest region (starting April 8)
In-store QR codes for instant download + signup
Weekly progress calls with your regional ops leads
Manager incentive: recognition for stores at 100%

Q2 Roadmap

Three Features Shipping for Acme

April 2024

Predictive Scheduling

AI-powered demand forecasting using your POS data. Automatically suggests optimal staffing levels 2 weeks out.

Expected Impact

12-15% labor cost optimization

May 2024

Multi-Location View

District managers can now see and manage all their stores from one dashboard. Cross-store shift coverage in 2 clicks.

Expected Impact

Built per your DM feedback

June 2024

Workday Integration

Direct sync with your Workday instance. Employee records, certifications, and pay rates auto-update in Outpost.

Expected Impact

Zero manual data entry

Growth Opportunity

Your HR Team Has Been Asking About Time-Off

In our last two check-ins, Jessica Martinez from your HR team mentioned the pain of managing time-off requests across 287 locations using spreadsheets and email chains.

"We're drowning in PTO requests every summer. There has to be a better way."

— Jessica Martinez, HR Operations Manager

Because you're already on Outpost, the Time-Off Module plugs directly into your existing schedules. Managers see PTO balances when building shifts. Employees request time off in the same app they already use.

Add-On Module

Time-Off Management

Mobile time-off requests for all 4,200 employees
Auto-approval rules based on coverage thresholds
PTO balance sync with Workday (included)
Blackout date management for peak seasons

$35K /year

New total: $215K/year • Same 11x+ ROI

Next Steps

Let's Make Q2 Even Better

1

Mobile Rollout Check-In

Weekly 15-minute call with your Southwest regional leads until we hit 95%.

Starting: April 8

2

Time-Off Module Demo

30-minute session with Jessica and the HR team to show how the module works.

Scheduling: This week

3

Q2 Planning Call

Align on Predictive Scheduling rollout. We'll need POS data access — I'll send the technical requirements.

Target: April 15

Thank you for a strong Q1, Sarah. Acme is one of our most successful partnerships — and we're just getting started.

Marcus Rivera

marcus.rivera@outpost.io

(415) 555-0127